Please Note:  Trugs sent to Norway or Switzerland will incur an additional £25 customs clearance charge for which we will bill you separately.  Norwegian customers will also be required to give their National Identity Number for customs purposes.    

  Important Notice – Orders for the European Union

Due to recent changes in European Union VAT/TVA rules we have to suspend shipments to EU countries until we are able to find a European partner company to register for IOSS (Import One Stop Shop Scheme) for orders from consumer customers by mail order.   When we have registered for IOSS with a European partner then we will be able to accept orders once again.  Please e-mail us at sales@sussextrugs.com to find a stockist in Germany.   This does not apply to our trade customers who are VAT registered.

E.U. customers now have to pay us the local VAT/TVA  at the rate applicable for their country for all orders under €150.  This new rule which came into force as from 1st July 2021 makes it impossible for us to comply and we have to, very regretfully, cease exports into the European Union for the time being.  We will endeavour to find a way around this situation so that we can re-commence supplying our lovely customers on the continent! Brexit has also meant that we cannot attend shows in Europe for the time being, something that we thoroughly enjoy doing under normal circumstances.  Never fear!  We WILL be back!!

Please select your country from the boxes below.  It is important to select the correct country as courier costs vary for different parts of the World.  

Please note that all of our prices, world-wide, include courier charges, although remote overseas locations may incur a surcharge.  There is nothing to add at the end of the transaction apart from items mentioned above. 

RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers.  Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking.

Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate.  Royal Sussex Trugs are measured externally and South Down Trugs internally.  The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.

Updated Thursday 12th August 2021

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