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Busy Website!

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2020 was a year most people would like to forget but which will haunt us all for many years to come. But there is often a silver lining in each dark cloud and, for us, it was the number of visitors to our website. Up from 24,000 in 2019 to 34,800 in 2020, an increase…

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As we all know, last year was annas horribilis and most of my trusty crew were locked down for almost four months. Despite that they rallied round and we made 3041 Trugs during the 12 months from January. That’s an increase of over 60% on 2019. My son, Chris, has taken over the running of…

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U.K. Customers and VAT

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We have experienced an absolutely fabulous trading year with so many people making more of their gardens than ever before.  As a result we have now reached the VAT threshold and must register for VAT.  Consequently, whilst we update our prices and go through the registration process, we cannot sell within the U.K. and G.B.…

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Last Christmas Orders Despatched

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Yesterday we despatched the last big mail out before Christmas. We have sent out over 100 Trugs this week and still the orders come in! It appears that none of our competitors are accepting new orders from customers and are showing “sold out” indications on their website. It’s good to know that they have also…

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Lockdown Again!

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Here we go again!! Our retail shop closes at end of business tomorrow until December as per government edit. However, if we have any shop stock left by tomorrow we will still be open for “ring and collect” In the meantime we are still receiving lots of mail and trade customer orders and are still…

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Gearing up for Christmas!

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At last we can see the end of the tunnel! Our lads and lass have made great inroads into the mountain of orders and have reduced the number still outstanding from 700 to just under 500! Well done everyone. When the current batch is completed we will be able to reduce the length of time…

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First Day On Duty

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It’s been a while since I had any spare time to post! During that time we have received lots of lovely e-mails and photos from customers who have been delighted with their Trug(s). Shaun visited our retail shop last Saturday and sent me the attached photo of his new Trug first day on duty, Thank…

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Lovely Story From Canada

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I know that I have said this before, but……Trugs seem to bring our the sentimentality in folk. I have just received a lovely e-mail from Anne in Ontario, Canada in which she told me that her sister was thrilled with the Trug she bought her as a birthday present.   Their Father left them a…

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Retail Shop Re-Opens!

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Everything comes in threes!! The third thing is that we now have stock for our retail shop which will open on Monday 3rd August. We will only have Royal Sussex Traditional Garden and South Down Rother (natural colour) Garden Trugs for the time being. Only one party of linked folk in at one time though,…

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Trug Shop Update

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What’s happening at Thomas Smith’s Trug Shop? Everyone is now back into work and furlough is a thing of the past (after this week)! Chris (my son) and Caleb have reorganised the workshop practices and our production is gaining weekly. Our aim is for 120 Trugs a week, every week, on average before the end…

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