We have been extremely busy this year and have received a lot of orders in the past couple of weeks.  Please note, therefore, that we are unable to guarantee a specific delivery date and most despatches will take at least six to eight (6 – 8) weeks from receipt of your order. We apologise for this long time span and are working hard to reduce it once again.  We have taken on some part time staff who used to work full time with us in the past in an endeavour to improve performance and hope to decrease the waiting times soon.  We are catching up!  Despatch now expected to be about 2 weeks.

We are currently working on Batch No. 21 of 23 batches for the Royal Sussex Traditional Trugs. Batch 22 will go into the workshop next week.  

Please Note:  Trugs sent to Norway or Switzerland will incur an additional £25 customs clearance charge for which we will bill you separately.  This will probably apply to European Union parcels if we leave without a deal in October.  Orders sent to the USA under $800 do not currently incur customs duties!

Updated Wednesday 15th October 2019

Important Note: Residents of Australia and New Zealand may have to pay charges for fumigation upon arrival in your country. This particularly applies to barked Trugs, so you are advised not to order the barked Trugs as fumigation costs around A$280. Please consult your local customs office if in doubt. Sometimes stripped Trugs may be stopped at customs.
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