Please Note: Trugs sent to Norway or Switzerland will incur an additional £25 customs clearance charge for which we will bill you separately. Norwegian customers will also be required to give their National Identity Number for customs purposes.
Important Notice – Orders for the European Union
Due to recent changes in European Union VAT/TVA rules we have to suspend shipments to EU countries until we are able to find a European partner company to register for IOSS (Import One Stop Shop Scheme) for orders from consumer customers by mail order. When we have registered for IOSS with a European partner then we will be able to accept direct orders once again. Please e-mail us at sales@sussextrugs.com to find astockist in the European Union.This does not apply to our trade customers who are VAT registered, or for orders in excess of 150€.
We are currently working to order and are currently quoting 2 – 3 weeks for delivery. We apologise for the inconvenience caused. We are currently finishing batch No.33 and have started working on Batch No. 34.
RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers. Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking.
Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate. Royal Sussex Trugs are measured externally and South Down Trugs internally. The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.
Important Note: Residents of Australia and New Zealand may have to pay charges for fumigation upon arrival in your country. This particularly applies to barked Trugs, so you are advised not to order the barked Trugs as fumigation costs around A$280. Please consult your local customs office if in doubt. Sometimes stripped Trugs may be stopped at customs.
