IMPORTANT NOTE: There is currently an issue involving PayPal and Woocommerce payments. However, our web designers have now installed Stripe through which you can pay for your purchase with your credit card. We apologise for the inconvenience whilst PayPal and Woocommerce sort out this issue.
Please note: We are away at the South of England Show from Thursday until next Monday and will not be able to despatch orders until we return. Our apologies for the inconvenience caused. Our retail shoip will still be open
Please Note: Trugs sent to Norway or Switzerland will incur an additional £20 customs clearance charge for which we will bill you separately. Norwegian customers will also be required to give their National Identity Number for customs purposes.
Trugs delivered to overseas territories may be subject to import of local sales taxes
Important Notice – Orders for the European Union
Good news!! We are now listed on Etsy for three of our Royal Sussex Oval and Garden Trug Baskets, which means that Etsy will collect local taxes due in your country at the time of purchasing. This means that we can now supply a limited number of our Trugs to consumer customers in the European Union. We will be adding more inventory to our Etsy programme soon, including the popular Garden Style Trugs.
We are able to despatch orders to European countries which are in excess of €150 directly via our website.
RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers. Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking. In the unlikely event of a fault in your Trug (not including knots, etc. on bark) we will collect and replace your Trug after receiving photographic evidence.
Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate. Royal Sussex Trugs are measured externally and South Down Trugs internally. The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.