Please Note: Trugs sent to Norway or Switzerland will incur an additional £20 customs clearance charge for which we will bill you separately. Norwegian customers will also be required to give their National Identity Number for customs purposes.
Important Notice – Orders for the European Union
Due to recent changes in European Union VAT/TVA rules we have to suspend shipments to EU countries until we are able to find a European partner company to register for IOSS (Import One Stop Shop Scheme) for orders from consumer customers by mail order. Once this has been achieved we will be able to accept direct orders once again. This does not affect sales to trade customers. Please e-mail us at email@example.com to find a stockist.
Please note that despatch will, currently, be within about two (2) weeks. Due to issues in respect of raw material supplies and training new staff (it takes three years) we have, temporarily, to reduce the range of Trugs that we have on offer. “Out of stock” items are not currently available. We apologise for any inconvenience caused to customers but have only stopped making those items which are not very popular. See out blog page for further information.
RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers. Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking.
Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate. Royal Sussex Trugs are measured externally and South Down Trugs internally. The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.
Updated Monday 20th June 2022