Please Note: Trugs sent to Norway or Switzerland will incur an additional £20 customs clearance charge for which we will bill you separately. Norwegian customers will also be required to give their National Identity Number for customs purposes.
Important Notice – Orders for the European Union
Good news!! We are now listed on Etsy for three of our Royal Sussex Oval Gardening Trug Baskets, which means that Etsy will collect local taxes due in your country at the time of purchasing. This means that we can now supply a limited number of our Trugs to consumer customers in the European Union. We will be adding more inventory to our Etsy programme soon, including the popular Garden Style Trugs.
We have lots of orders in hand and so, being fairly short staffed at the moment, we are needing to restrict the number and styles of Trug that will be available for Christmas. Those marked “out of stock” will not be available until the New Year. Those marked “on backorder” will be OK for Christmas for the U.K.
Last date for despatch to USA and Canada is Wednesday 7th December. For rest of the world delivery will now be after Christmas. Sorry!
RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers. Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking. In the unlikely event of a fault in your Trug (not including knots, etc. on bark) we will collect and replace your Trug after receiving photographic evidence.
Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate. Royal Sussex Trugs are measured externally and South Down Trugs internally. The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.
Updated Friday 2nd December 2022