Consumer Sales to the European Union

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As a result of recent changes in European Union VAT regulations we now have to deduct VAT from our consumer customers when we send Trugs to EU countries from the UK valued at under 150€. It is patently obvious that we are unable to work these out ourselves as each country has different VAT rates!! However, our customers in the European Union are very important to us and so we are working with our website developers to make changes to our website buying pages so that, using an add-on to our Woocommerce programme, we can have these VAT payments calculated by an external company specialising in this practice, at the point and time of sale. We apologise to our European customers that we are unable to currently accept orders from them but are more than happy to advise of any stockists that we might have in their country. We hope, however, that we will be able to re-commence sales to consumer customers in the EU next month. This does not affect sales and deliveries to our business customers however.

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