Welcome to the Thomas Smith’s online shop. Here you will be able to purchase most of our Trugs. All prices shown include postage and packaging. We offer our Royal Sussex Traditional Trugs, still made in the traditional way using Sweet Chestnut and Cricket Bat Willow Woods, as well as our South Down Contemporary Trugs that we also hand-craft from the finest Finnish and European birch plys. The South Down Trugs are available in either the natural colour of the wood or with a choice of several colours on the handles and rims.
Happy Shopping
Stripped Trugs are special order items and take a little longer to hand craft especially for you.
Please Note: Trugs sent to Norway or Switzerland will incur an additional £25 customs clearance charge for which we will bill you separately. Norwegian customers will also be required to give their National Identity Number for customs purposes.
Important Notice – Orders for the European Union
Due to recent changes in European Union VAT/TVA rules we have to suspend shipments to EU countries until we are able to find a European partner company to register for IOSS (Import One Stop Shop Scheme) for orders from consumer customers by mail order. Once this has been achieved we will be able to accept direct orders once again. This does not affect sales to trade customers.
Please e-mail us at sales@sussextrugs.com to find astockist in the European Union – we have several. Hoping to have our own office in The Netherlands shortly :o) !!
Please note that despatch will, currently, be within about two (2) weeks.
RETURNS POLICY: Customers must request authorisation to return any Trug, although we cannot accept returns from overseas customers. Where a Trug is returned after authorisation by the company, we regret that we cannot refund the outward carriage/packing charges and there will be an administration fee for restocking.
Sizing Information: Because our product is handmade from natural materials customers are advised that all sizes given are approximate. Royal Sussex Trugs are measured externally and South Down Trugs internally. The difference is because we used to be two separate companies until 1989 and we continued with previous measurement criteria.